Refund policy

Returns and refunds

We want you to love every can. If something isn't right, here's how we can help. This policy does not affect your statutory rights.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged or not as described, email contact@kalfora.com within 30 days of delivery with your order number and a photo. We'll offer a replacement or a full refund, including any delivery costs, in line with the Consumer Rights Act 2015. You won't need to send faulty items back unless we ask you to.

Changed your mind?

You have the right to cancel your order within 14 days of receiving it. Because our drinks are sealed for hygiene and safety reasons, we can only accept change-of-mind returns for unopened cans in their original, unopened packaging. Opened cans can't be returned unless they are faulty.

To cancel, email contact@kalfora.com within 14 days of delivery telling us you'd like to return your order. You then have a further 14 days to send the items back to the address we provide. Return postage for change-of-mind returns is paid by you.

Refunds

We'll refund you to your original payment method within 14 days of receiving your return (or of receiving evidence that you've sent it back). For faulty items, we'll refund you within 14 days of agreeing a refund.

Discount codes

If you return part of an order that used a discount code, the refund will reflect the price you actually paid.